Please update the system before starting to install dependencies and osTicket on CentOS 8. There are some dependencies that need to run osTicket. The following is the next step for installing osTicket on CentOS 8 Linux system. Install osTicket on CentOS 8 Linux system
task: Create an internal to-do list for the agent.Advanced Search: Use “Advanced Search” to narrow down the search criteria.Service Level Agreement: All support requests and responses are archived online for use by end users.Thread action: The agent can create a ticket or task from the thread entry of the ticket or the thread entry of the task.automatic response: When a new ticket is opened or a message is received, a configurable automatic reply is issued.Assignment, transfer and recommendation: Transfer tickets between departments to ensure that they are handled by the correct agents, or assign tickets to a specific agent or team of agents.Avoid proxy collisions: The ticket locking mechanism allows staff to lock the ticket during the response to avoid conflicts or double responses.Help topic: The configurable help topic for web tickets allows you to route queries to the correct department for quick resolution.Ticket filter: Define rules to route incoming tickets to the correct department, agent, and trigger action.Custom columns and queues: The custom queue is a ticket view based on the custom conditions you specify.Custom columns are additional fields and will not be displayed initially when viewing the “Tickets” tab.Custom field: Customize the data collected from users when submitting a ticket to help you solve the problem directly.
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